|
|
 |
 |
Solutions
Business Essential IT Support Services
Our Business Essential IT Support package is designed for small to medium businesses that need a cost effective, good quality IT support solution.
This is the perfect package for small businesses who want a lower monthly cost but still the benefits of a pro-active IT service.
Features Of the Business Essential IT Support Package
* A dedicated team of experienced technicians on standby, ready to support you and your business.
* Unlimited Remote Support
* Up to 80% of issues are resolved remotely
* 30% Cheaper Onsite rates as compared to customers who are not covered by one of our IT support packages.
Benefits?
* Faster response rates - less time wasted by you or your staff when waiting for a technician to arrive. When problems can be resolved remotely, we can respond to the issue immediately rather than sending a technician out to your business.
* On the occasions you do require a technician to come to your office, you will receive much cheaper rates than you will receive from any other IT provider.
* Our plan takes the stress out of IT for you! No more worrying if something will fail, or when it will fail. We all know that usually things fail at the most inconvenient times - Monday mornings, just before a presentation or when you have an important proposal to submit. With our team on standby, you know you will have support on hand to get you back on track.
Business Professional IT Support Package
Our Business Professional IT Support package is designed for small to medium businesses that want a predictable IT spend combined with quality IT support.
In return for paying a fixed, capped monthly cost your business receives the benefits of having a full IT Department on standby.
This support package lets you focus on managing and growing your business by letting us take care of all your IT needs.
Included is Pro-active monitoring of all your networked devices - This reduces break-fix levels considerably. Monthly reporting is available.
Whats included ?
* A dedicated team of experienced technicians on standby, ready to support you and your business.
* Unlimited Remote & Unlimited Onsite Support - One fixed, capped monthly fee provides you with all the IT Support your business will need.
* Proactive monthly maintenance carried out on networked devices. This includes patch updates, virus scan updates, Windows updates, ensuring backups are working correctly and much more.
* Up to 80% of issues are resolved remotely, meaning quicker response times and less unscheduled downtime for your business. No more waiting around for a technician to arrive and spend time diagnosing and then resolving a problem. Our monitoring software lets us know whats happening often before you are even aware!
Benefits ?
* Lets you focus on your business: We are your IT watchdog, enabling you to focus on your core business activities instead of managing a network or its problems
* Prevention of network problems and failures: Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees' productivity.
* Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter. |
|
